Harvest Period : we are listening to you !

Means in action for You during the harvest : everybody is mobilize to serve customer

Direct phone numbers :

	LOCHES	Agency of Neuillé Pont Pierre
After-sales department	J-Jacques GERARD After-sales Manager 00.33.247.91.41.04 atelier@coullare.com J-Marie LAMOUR after-sales 00.33.247.91.41.05 atelier@coullare.com	Damien and Patrice Storekeepers 00.33.247.24.36.49 neuille@coullare.com
shop	Pascal MIGNE Store Manager 00.33.247.91.41.02 magasin@coullare.com Patrick, Pascal and Claude Storekeepers 00.33.247.91.41.03	Damien and Patrice Storekeepers 00.33.247.24.36.49 neuille@coullare.com
Open hours	morning : 8h15 to 12h00 afternoon: 14h00 to 18h00	morning : 8h15 to 12h00 afternoon : 14h00 to 18h00
Open days	Monday to Saturday	Monday to Friday
Harvest period (depend on weather forecast)	Sunday Jully : 1, 8, 14,15, 22	Saterday Juin : 30 Jully : 7, 14, 21

Our objectifs :
- Always better service;
- Limited immobilization of our materiel during harvest period;
- Assure optimal  performances  of our machine.

Active process, we give you :
- help to Diagnostic;
- maintenance advices;
- Offers for preventive maintenance;
- maximum availability during harvest period of our team.

Adapted logistic during harvest period :
- Delivery of spare parts at the headquarters before  8h00 for all command enregisted before 19h00 by Claas France;
- Delivery of spare parts at the week-end by Shuttle-Taxi;
- 6 regional stocks in France;
- Network of dealers spare sparts wtih  Partsfinder.

Means in place :
Store :
- stock of spare parts more than 45000 références;
- all over the day commands by internet;
- electronic fragmented view of parts : Metadoc, Esis, Druid II....
- 6 storekeepers at our service.
After-Sales :
- competent Technicians;
- equiped vans : computers with Métadiag, CDS 5000, ...

You are customers and you have :
- joined to "Firts Service";
- answered to maintenance preventive;
You have priority during harvest period in our services

We wish you a Good Harvest in Claas !
... In Claas, in green, Together !

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